No one can ignore the importance of managing delivery service in restaurants, especially in recent times where delivery is the first direct human contact between brands and customers. Therefore, this interaction should always be positive. Here are some tips for managing delivery service in restaurants to ensure the best experience for your customers with delivery and online ordering.
9 tips for successfully managing delivery service in restaurants
Provide good training for your delivery staff
Usually, the delivery driver is the last face the customer sees of your brand before tasting the food itself, so he must always leave a positive impression. Good training for the people with you helps to raise the quality of their work and thus raise customer satisfaction with their experience with you. Training can include ways to handle food safely, effective communication with customers, and other training that raises the efficiency of your employees.
Provide personal protective equipment for delivery staff
Continuing with the COVID-19 pandemic remains a major challenge, so it is essential to provide all resources that ensure their safety and health, as well as providing this equipment, including masks and gloves, for free. This contributes to ensuring health and safety standards when delivering and assures your customers of your concern for the health of your crew.
Organize vehicle safety inspections
One of the most important rules for managing delivery service in restaurants is organizing periodic inspections of vehicles and ensuring their safety, which ensures the safety of your crew members and enables them to deliver to your customers on time. Such operations must be carried out regularly as a proactive step to prevent work disruption and to preserve the safety of workers.
Activate the possibility of adding bonuses on your website
One of the features that is often overlooked is the ability to earn more money for hard work, while it is an important source of profit for many delivery drivers. If you use an online ordering system, you can activate the bonus feature from your customers for members of your crew, which preserves the morale of your workforce to provide the best they can in customer service in hopes of incentives.
Offer discounts on your food for drivers
Many restaurants offer this feature to internal employees, but this circle can be expanded to include drivers. It is a small reward towards delivery staff and shows your appreciation for them and their efforts, which motivates them to provide their best for their feeling of appreciation.
Provide high-quality delivery equipment
The best thing you can do for delivery drivers is to provide high-quality delivery equipment, making their tasks easier and more efficient. Therefore, adhere to regular inspection procedures for your delivery equipment and provide them with quick alternatives, and be sure to choose the best high-performance types.
Make it easy for them to find your customers
One of the vital things to ensure effective delivery or customer satisfaction with the job is that they find customer addresses easily, so you can include geographic tracking and enter customers’ precise addresses, making it easier for delivery customers to find customers and deliver orders directly to their homes.
Include drivers in reward programs
The most apparent way that companies show appreciation for their employees is through rewards for those who contribute to the success of the business. If you have a rewards program, you should include delivery drivers as a way of expressing your gratitude to your team.
Provide a strong career path
Ask your delivery team and listen to their future plans and whether they want to be somewhere else within your business and have a desire to learn and grow? Help them show a new career path with good prospects.
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